Refund Policy

A Legal Refund Disclaimer

Care Ship Services LLC strives to provide high-quality services. By using our services, you agree to the terms outlined below:

Liability: While we take all reasonable precautions to protect your property, Care Ship Services LLC is not liable for:
- Pre-existing damages, stains, or wear and tear.
- Damage caused by improper maintenance or structural issues prior to our service.
- Damage to fragile, delicate, or valuable items that were not disclosed before the service.
Access and Preparation: Clients must provide safe access to the premises and ensure that the work area is free of hazards. Care Ship Services LLC is not responsible for delays or incomplete services due to unsafe conditions.
Guarantee of Service: We are committed to customer satisfaction and offer a re-service option if notified of any issues within 3 hours of service completion. No monetary compensation will be offered unless otherwise agreed upon.
Cancellations and Rescheduling: Appointments canceled or rescheduled with less than 24 hours of notice may incur a fee as per our cancellation policy.
Service Scope: Our services do not include the handling of hazardous materials or removal of biohazards, mold, or pest infestations.
Changes to Terms: Care Ship Services LLC reserves the right to update or modify this disclaimer at any time. The most current version will be made available on our website.

Contact Us: If you have any questions about this disclaimer or your service agreement, please reach out to us at 1-877-CARE-SHP.

Refund Policy

Refund Policy for Service Rendered

At Care Ship Services LLC, we strive to provide exceptional services and ensure customer satisfaction. However, we understand that situations may arise where a refund is necessary. Our refund policy is as follows:

Service Satisfaction Guarantee: If you are not satisfied with the quality of the cleaning service provided, please contact us within 3 hours of service completion. We will make every effort to resolve the issue, including offering a re-service at no additional cost.
Eligibility for Refunds: Refunds will only be considered under the following circumstances:
- The service was not completed as agreed upon in the service contract.
- There was a billing error or duplicate charge.
- A cancellation was made within the allowed cancellation period (see Cancellation Policy).
Refund Request Process:
- To request a refund, please provide your name, scope of, service date, and a brief description of the issue by emailing us at careship1@gmail.com or calling 1-877-CARESHP.
- Refund requests must be submitted within 1 days of the service date.
Non-Refundable Circumstances:
- Refunds will not be issued for dissatisfaction due to factors outside our control (e.g., permanent stains, damages, or conditions that predate our service).
- If an appointment is missed or canceled outside of the allowed cancellation window.
Processing Time: Approved refunds will be processed within 3 business days and will be issued to the original payment method.

Your satisfaction is important to us, and we value your feedback. If you have concerns or suggestions, please don’t hesitate to reach out.

What to include in the Refund Policy Request

Please copy paste this form and email to careship1@gmail.com

Refund Policy Checklist Form

Client Information:

[ ] Name: ______________________________
[ ] Phone Number: ________________________
[ ] Email Address: _________________________
[ ] Service Date: __________________________

Reason for Refund Request (Check all that apply):

[ ] Service not completed as agreed
[ ] Billing error or duplicate charge
[ ] Dissatisfaction with service quality
[ ] Other (please specify): ___________________

Supporting Evidence:

[ ] Written description of the issue (please provide details):
[ ] Attach photos of the problem (e.g., incomplete service, damaged areas, or other relevant evidence). Number of photos included: ____

Preferred Resolution (Check one):

[ ] Full refund
[ ] Partial refund
[ ] Re-service or redo of service
[ ] Other (please specify): ___________________

Confirmation:

[ ] I confirm that all the information provided is accurate and complete to the best of my knowledge.

Client Signature: ___________________________ Date: ____________________________________